This Privacy Policy explains how Awaz Glam ("Awaz Glam", "we", "us") collects, uses and protects your information when you use the Awaz Glam mobile application for iOS and Android (the "App") and the websites awazglam.com and app.awazglam.com (together, the "Services"). By using the Services you agree to this policy.
1. Information we collect
Information you give us
- Account information — your name, phone number and/or email address, and profile photo when you create an account or sign in with your phone number, Google or Apple.
- Delivery information — the addresses, city and contact details you enter so we can deliver your orders.
- Orders and payments — the products you order, order history, bonus points and payment status. Online payments (for example through First Iraqi Bank / FIB) are processed by the payment provider; we do not store your card or bank credentials.
- Messages and uploads — messages you send to our support team in the in-app chat and any images you choose to upload.
Information collected automatically
- Location — if you allow it, your device location is used only to help you pick a delivery address on the map. You can deny or revoke this permission at any time.
- Device and usage data — app version, device model, operating system, language, crash reports and performance data, and how you use the App (collected through Firebase Analytics, Crashlytics and Performance Monitoring).
- Notification token — a push notification token so we can send order updates and offers (via Firebase Cloud Messaging).
2. How we use your information
- To create and manage your account and sign you in securely.
- To process, deliver and support your orders, and to calculate bonus points.
- To communicate with you about orders, support requests and, where permitted, offers and announcements.
- To improve the App, fix crashes, prevent fraud and keep the Services secure.
- To comply with legal obligations.
We do not sell your personal information.
3. How we share information
- Service providers — Google Firebase (authentication, database, storage, messaging, analytics and crash reporting), Google Maps, Algolia (product search) and our hosting provider, which process data on our behalf.
- Delivery partners — your name, phone number and address are shared with the courier delivering your order.
- Payment providers — such as FIB, to complete payments you start.
- Legal reasons — when required by law or to protect the rights and safety of our customers and Awaz Glam.
4. Data retention
We keep your information for as long as your account is active or as needed to provide the Services, resolve disputes and meet legal and accounting obligations. Order records may be retained for accounting purposes after account deletion.
5. Your choices and rights
- You can view and update your profile and addresses in the App.
- You can turn off push notifications and location access in your device settings.
- Account deletion — you can delete your account from the App's profile settings, or contact us using the details below and we will delete your account and associated personal data, except where we must keep it by law.
6. Security
We use industry-standard safeguards, including encrypted connections (HTTPS/TLS) and access controls, to protect your data. No method of transmission or storage is 100% secure, but we work hard to protect your information.
7. Children
The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us data, please contact us and we will delete it.
8. Changes to this policy
We may update this policy from time to time. We will post the new version on this page and update the "Last updated" date. Significant changes will be communicated in the App.
9. Contact us
Questions or requests about your privacy? Reach us at:
- Phone / WhatsApp: +964 750 900 6505
- Instagram: @british_online_0riginal
- Website: awazglam.com